Return & Exchange Policy – Dovatale
At Dovatale, we value your trust and want you to be satisfied with your purchase. Please read our return and exchange policy carefully before placing an order.
🔹 Refunds
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Returned items will not be refunded to your original payment method.
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Instead, you will receive a store credit or discount coupon valid for 365 days.
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Each order is eligible for a one-time exchange only.
🔹 Eligibility for Return/Exchange
To qualify for a return or exchange:
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Items must be unused, unwashed, and in original condition with all tags and packaging intact.
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Requests must be made within 7 days of delivery.
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Sale items, accessories, and customized products are not eligible for return or exchange.
🔹 How to Request a Return/Exchange
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Contact us via Email or WhatsApp with your order number and reason for return/exchange.
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Once approved, ship the product back to us.
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Return shipping cost is borne by the customer, unless the product is defective.
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🔹 Damaged/Defective or Missing Products
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If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery with photos/videos as proof.
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We will arrange a replacement or issue a credit coupon as per product availability.
🔹 Processing Time
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Once we receive your returned product, please allow 5–7 business days for inspection and processing.
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Approved returns will be issued as store credit or discount coupon.
🔹 Additional Notes
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Store credits/coupons are valid for 365 days from the date of issue.
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Exchanges are subject to stock availability.
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Dovatale reserves the final authority to approve or reject any return/exchange request if the product does not meet the conditions mentioned above.